CX Lavender

Over 25 yrs of CX understanding has taught us that, when you genuinely put people's interests first, you profit substantially.

Using our creative and deep technical consulting and delivery expertise, we harness our clients' data to fuel their business growth. We help our clients build customer-centric cultures.

This approach has shaped our service offering, which includes in house research, digital, comms and product strategy, brand and creative development, digital experience design, technical development, and end-to-end optimisation.

We help you implement your CX vision through these services, empowering you to leverage your data to deliver the world’s smartest customer experiences.

We partner with our clients to co-create and deliver exceptional customer experience (CX) across multiple industries, channels and solutions, driving incremental growth and profit as a consequence.

Some companies rely on rock stars. We rely on the brilliance of our teams. They say it takes a village to raise a child. Similarly, we believe it takes a village of creative, strategic and technical minds to build meaningful experiences.

And that involves experts collaborating together. To make this possible, our firm is one large open floor with no offices - simply a creative workshop. Everyone has a wooden table, a quality chair and a great computer. It's egalitarian, with equal opportunity to succeed. There are no departmental barriers, just the strength and unity of a passionate team.

This is the essence of the collaborative culture that has enabled CX Lavender to create more meaningful 'ways' for consumers to experience our clients' services throughout the history of the business. Brilliant customer experiences never come from just one person or one field; they're the result of a progression of inputs leveraging left and right brain thinking.

A collaborative culture requires you to leave your ego at the door. If you have a great idea, you need to be prepared to let it go and let other experts help shape it - for its own good. It doesn't mean you let go of what you believe in, you just need to remain open to the opinions of others. We say "strong opinions, lightly held".

A collaborative culture calls on us, individually and collectively, to be Smart Brave Kind.

Smart in problem analysis; Brave in decision making; Kind in our treatment of each other.